Return policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and
shipping process has started, it can no longer be canceled.

Refunds

If you do not want the product you received, you are required to contact us via email at
alfred18mcneil1oe@outlook.com within 14 days of receiving the item. After the claim is approved,
you must return the item to our warehouse at your own expense and the item must be
unused;

In the case you receive a damaged or incorrect product, you are required to submit photo
evidence to alfred18mcneil1oe@outlook.com within 14 days of receiving the item. If the claim is approved, a refund will be issued;

If the product packaging is damaged but the product itself is intact, you must submit a
claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update)
but you did not receive the item, you must submit a claim to the shipping carrier
directly.

If you experienced any of the above scenarios, you must report the issue within 14 days
of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Restocking Fee

All goods ordered in error by the Customer or goods the Customer wishes to return are
subject to a restock fee. The restock fee is 20% of the original invoice value of the
goods.

Shipping

You will be responsible for paying for your own shipping costs whilst returning the
item(s).
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.
Full refunds are not available under the following circumstances:

Your order does not arrive due to an incorrect address provided by you;

Your order does not arrive due to an exceptional circumstances beyond our control (e.g.
delayed by a natural disaster).


How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following
steps:

1. In the event of a return, exchange, or refund request contact us via email at
alfred18mcneil1oe@outlook.com and include the evidence if required;

2. After we have approved the order return, exchange or refund, the product must be
returned to our warehouse. You must return the item to our warehouse at your own expense
and the item must be unused.

3. You must provide a tracking number;

4. Once the tracking number has been provided (or once we received the returned
product), a replacement product will be shipped or a refund will be credited back to the
card or original method of payment on file. In order for us to ship a replacement
product or process a refund for damaged or incorrect product we require a tracking
number for the item returned to be provided.

Have any other questions? Please feel free to reach out to alfred18mcneil1oe@outlook.com